If you have addition questions, please don't hesitate to
If your questions are answered, download a copy of the program now, or try it online.
There is no charge to try the program. We allow a several week period of use so
you can be sure it's as good as we say it is. The actual purchase price for the
dealership is $325.00. This includes all computers in the dealership for one year.
The dealers who have signed up and paid prior to the release will not be affected
by the price increase until their next renewal date.
Toyota is coming out with more and more vehicles and we all have more and more books.
The $295 is like having a full set of current books at each work station along with
a source book for vehicle information. We take care of the new models and the additional
UFRM sections you now order, which seems like every month lately. Remember, using
this program, you can code an operation in about 20 seconds without getting up or
opening any "books" using our Warranty Coding Program.
This program is smaller, quicker and more accurate than the Big Guys. ADP and Reynolds
and Reynolds have versions that work but are more difficult to use. The Fixed-ops
program is updated every time you use the newer or online version, with the others
you wait for the next tape or CD update. This program was designed and written by
someone like yourself who codes claims for a living, so it's laid out in a manner
that you will understand on your first use. We have added some helpful hints throughout
the program when special cases apply, many dealers learn something new when using
this program. It's also great for new hires be they ASMs or warranty administrators,
their learning curve is so much quicker than using one of the UFRM books.
Our price of $325.00,( yearly price is for the dealership no matter how many PC's
are used along with unlimited updates and support) is so much lower because we don't
have the overhead they have, and we want as many dealers to use this program as
We have a small dedicated staff of highly knowledgeable people who work hard to
make this product the best it can be for the Toyota dealers. Our goal from the beginning
was to make sure this program got into every dealers hands and change the way we
all look up the coding information for warranty claims.
It is designed to work on all Windows versions from Windows 95 to Windows 7. The program
is Internet based. If you use the Smart Client version you are only installing a
small routine on the PC, the rest resides on the net. Your only need is to have
Internet access. If you have any special needs give us a call to see what can be
If you ever encounter a problem, have a question we are available to answer them
almost immediately over the phone - 800-596-7507
We designed this program to assist our ASM's coding warranty claims. We thought
how hard could it be to make the "Books" available on a PC workstation.
If we knew then what we know now it may never have been attempted. Actually it never
ends, new models come out, improvements made as to how the repair is looked-up and
additional program features are being added continuously.
During the data entry process it dawned on me that other Toyota dealers could benefit
by what we were doing. The Fixed-ops web site was the start, but it was limited
you had to go through 4 screens to get the answer. The online version has been greatly
upgraded, it is being used by many dealers who enjoy the speed and wealth of information.
Not being satisfied with the speed of the original installed version we have evolved
to an Internet based program version (Smart Client) which is much faster and all
the information is on your screen immediately. A small program is installed on your
PC and it's fast. With both the installed Smart Client or Online version you are
able to switch from the Fixed-ops program to the Repair Order on your workstation
and enter the Operation Number, Combo Codes, Operation Times and correct T1 and
T2 codes for that operation.
We recommend having at least one set of complete UFRM books on hand. We believe
in backup and you also need to check to see if the program is as accurate as possible.
If an error is found, and a dealer lets us know, it's corrected usually the same
You can use the program on any PC you want. Some dealers only use one to start,
others have as many as 15 +, the price is the same. You also get full use of the
Online version as an added benefit.
The updates are available whenever you open the program. Since it's web based if
we make a program upgrade or add data you get those the next time you see the program
. So what we are saying you are always getting updates without asking when you use
the Online version or the Smart Client version.
I guess the answer is yes. The program will tell you all the options available for
each repair Toyota will accept. With the new CPS system we have additional options
available to us in claim coding. Since our program contains the entire contents
of the UFRM you have the tools needed to code any claim you encounter.
We also have added, in the new program version, the ability to select the vehicle
then search for the Op Code by using the first 5 digits of the failed part number.
A great time saver.
How many times have we submitted a claim, only to realize that: we used the wrong
operation, missed combination codes or forgot to include diagnosis time. We have
designed this program to be fast and accurate including the possibilities available
for each operation. Unless your warranty administrator is first rate you will probably
recover the fee for the full yearly subscription in your first month with the additional
hours collected. ADP says, using their confusing Warranty Wizard, you can increase
your claim dollars by $48,000 . I wish I could claim that (I love sales projections
by vendors) but using the Fixed-ops program you will collect all you are entitled
for each repair, and do it faster than you thought.
Both of these companies' products are good but not great. Our program is a step
above those in warranty coding and the cost of the Fixed-ops Warranty Coding program
is $295 yearly for the entire dealership (Updates are free and automatic). Fixed-ops
is faster and more accurate than either one of the others. ADP charges $73 a month
($876 yearly), a $169 set up fee and they charge $62 for every update (which arrive
weeks or months after the information changed).
Reynolds and Reynolds is a little less, but I don't have many details about their
program or their support, I do know that they are slow in updates. Fixed-ops is
only getting better and is flexible enough to stay current to the day. We have plans
for the future that will blow the socks off either of the other two. We have kept
the cost low because we feel the program has such value and it's kept current because
we also use it daily at my dealership. Cancel your subscription to the other system
and you will improve your profits immediately.
Many dealers are worried about downloading a computer virus. There are several ways
to help prevent this and one of them is have Admin controls placed on each stand
alone PC terminal. We recognized with that security downloading the Fixed-ops program
or getting the updates would be a problem. Our program is now web based the exposure
to your PC's is limited. If you choose the Smart Client version a small program
needs to be installed by the Admin. When you click on the icon, you see a brief
screen showing the routine is loading and you are on the net for all you needs.
With the full yearly subscription you can also use the Online Version, without loading
the small program. Using the web based program protects the computers since no information
is actually downloaded. The newest version is identical to the PC version and available
to any registered dealer from any terminal with internet access.
Besides the great program and all the updates, you can ask me "real world"
questions. Many times I get calls from dealers about some warranty repair coding
that they may not want to ask the Help Line.
I have the experience and knowledge to offer some suggestions that have been proven
in the actual claim submission world. I don't know everything and won't offer advice
that is contrary to the Toyota Warranty Policy, but there is more that is not in
the book than you think. I am but a phone call away for those who subscribe to the
Warranty Coding Program.
The current version is accessed from our web site. If you use the Online version
we suggest making it a favorite then placing a shortcut on the desktop for faster
access. If you install the Smart Client version it will open an run right after
the install is completed. When the program is open on your screen you can go the
Help Tab and find Print Registration Form, or access it from the home page. This
will give you two options: you can pay with a credit card on a secure site. You
can also print the registration and mail a check, this is the most popular method.
Yes you can install it on the TIS machine. We have it in place as do many other
dealers. Most of you now have the newer TIS machines with Windows XP and the program
works great. The older machines were Windows 98 systems. Since the newest online
version is identical to the installed version we have made it easier to use from
I was a service manager with a Toyota dealer. I have been doing this for over 30
years the last 16 with Toyota. I've been a Master Level Service Manager since 98,
achieved Service Excellence 8 times, Presidents Award 7 times. The information contained
is right out the UFRM books from 1996 to the most current information available.
Since I have used Toyota's Warranty System for years and I have added some "tips"
to assist the less experienced users. The information stays current because we use
it every day, just like the hundreds of other Toyota dealers.
Toyota is just starting to recommend this program and believes it is easy to use
and a beneficial tool for all sections of the service department. My hope is that
this will be incorporated into Dealer Daily and the new CPS, improving the current
version being offered by Toyota. They can offer this program to dealers, so that
in their effort to make all information paperless allow this program to be the UFRM
you all use. The information can change daily, if needed, or new models be added
without paper in real time. At this time I know of many Toyota District Service
managers and S.E.T. is telling their dealers about the program, they say it is well
written and are suggesting they try it.
We really hope that Toyota will decide to embrace my concept then each dealer may
still need one set of books for reference (for the diehard paper people) but this
program, with Toyota's help, would be the main source for warranty repair coding
at all Toyota dealers. 2/07
You can also download it from the site. Click here to start
The list of Toyota dealers grows daily. Here is a list of some of the Toyota Dealers
who are using the Warranty Time Guide program and have put their UFRM books away.
The dealers range from the smaller to some of the largest service departments in
This program and web site has helped them be more profitable and productive, it
can also help your department.
You are current every time you use the program. Since it's web based it's current
to that day and even changes throughout the day if needed.