Fixed-Ops Automotive Solutions
Warranty Time Guide Frequently Asked Questions
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If your questions are answered, download a copy of the program now, or try it online.

 
 
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Cost and Fair Use
Dealership Questions
About the Program
 
 
 
How much does it cost?

There is no charge to try the program. We allow a several week period of use so you can be sure it's as good as we say it is. The actual purchase price for the dealership is $325.00. This includes all computers in the dealership for one year. The dealers who have signed up and paid prior to the release will not be affected by the price increase until their next renewal date.

Toyota is coming out with more and more vehicles and we all have more and more books. The $295 is like having a full set of current books at each work station along with a source book for vehicle information. We take care of the new models and the additional UFRM sections you now order, which seems like every month lately. Remember, using this program, you can code an operation in about 20 seconds without getting up or opening any "books" using our Warranty Coding Program.

 
 
How does it compare to the "Big Name Programs"?

This program is smaller, quicker and more accurate than the Big Guys. ADP and Reynolds and Reynolds have versions that work but are more difficult to use. The Fixed-ops program is updated every time you use the newer or online version, with the others you wait for the next tape or CD update. This program was designed and written by someone like yourself who codes claims for a living, so it's laid out in a manner that you will understand on your first use. We have added some helpful hints throughout the program when special cases apply, many dealers learn something new when using this program. It's also great for new hires be they ASMs or warranty administrators, their learning curve is so much quicker than using one of the UFRM books.

Our price of $325.00,( yearly price is for the dealership no matter how many PC's are used along with unlimited updates and support) is so much lower because we don't have the overhead they have, and we want as many dealers to use this program as possible.

We have a small dedicated staff of highly knowledgeable people who work hard to make this product the best it can be for the Toyota dealers. Our goal from the beginning was to make sure this program got into every dealers hands and change the way we all look up the coding information for warranty claims.


 
 
Does the program work on all PC's?

It is designed to work on all Windows versions from Windows 95 to Windows 7. The program is Internet based. If you use the Smart Client version you are only installing a small routine on the PC, the rest resides on the net. Your only need is to have Internet access. If you have any special needs give us a call to see what can be done.

If you ever encounter a problem, have a question we are available to answer them almost immediately over the phone - 800-596-7507

 
 
Where did the idea come from?

We designed this program to assist our ASM's coding warranty claims. We thought how hard could it be to make the "Books" available on a PC workstation. If we knew then what we know now it may never have been attempted. Actually it never ends, new models come out, improvements made as to how the repair is looked-up and additional program features are being added continuously.

During the data entry process it dawned on me that other Toyota dealers could benefit by what we were doing. The Fixed-ops web site was the start, but it was limited you had to go through 4 screens to get the answer. The online version has been greatly upgraded, it is being used by many dealers who enjoy the speed and wealth of information.

Not being satisfied with the speed of the original installed version we have evolved to an Internet based program version (Smart Client) which is much faster and all the information is on your screen immediately. A small program is installed on your PC and it's fast. With both the installed Smart Client or Online version you are able to switch from the Fixed-ops program to the Repair Order on your workstation and enter the Operation Number, Combo Codes, Operation Times and correct T1 and T2 codes for that operation.


 
 
Do I still need the Warranty books if I use the Fixed-ops Warranty Coding Program?

We recommend having at least one set of complete UFRM books on hand. We believe in backup and you also need to check to see if the program is as accurate as possible. If an error is found, and a dealer lets us know, it's corrected usually the same day.

 
 
How many computers can I use for the one fee?

You can use the program on any PC you want. Some dealers only use one to start, others have as many as 15 +, the price is the same. You also get full use of the Online version as an added benefit.


 
 
How do I get updates?

The updates are available whenever you open the program. Since it's web based if we make a program upgrade or add data you get those the next time you see the program . So what we are saying you are always getting updates without asking when you use the Online version or the Smart Client version.


 
 
Can this program increase my department profits?

I guess the answer is yes. The program will tell you all the options available for each repair Toyota will accept. With the new CPS system we have additional options available to us in claim coding. Since our program contains the entire contents of the UFRM you have the tools needed to code any claim you encounter.

We also have added, in the new program version, the ability to select the vehicle then search for the Op Code by using the first 5 digits of the failed part number. A great time saver.

How many times have we submitted a claim, only to realize that: we used the wrong operation, missed combination codes or forgot to include diagnosis time. We have designed this program to be fast and accurate including the possibilities available for each operation. Unless your warranty administrator is first rate you will probably recover the fee for the full yearly subscription in your first month with the additional hours collected. ADP says, using their confusing Warranty Wizard, you can increase your claim dollars by $48,000 . I wish I could claim that (I love sales projections by vendors) but using the Fixed-ops program you will collect all you are entitled for each repair, and do it faster than you thought.

 
 
I already have either Reynolds and Reynolds or ADP Warranty Wizard.

Both of these companies' products are good but not great. Our program is a step above those in warranty coding and the cost of the Fixed-ops Warranty Coding program is $295 yearly for the entire dealership (Updates are free and automatic). Fixed-ops is faster and more accurate than either one of the others. ADP charges $73 a month ($876 yearly), a $169 set up fee and they charge $62 for every update (which arrive weeks or months after the information changed).

Reynolds and Reynolds is a little less, but I don't have many details about their program or their support, I do know that they are slow in updates. Fixed-ops is only getting better and is flexible enough to stay current to the day. We have plans for the future that will blow the socks off either of the other two. We have kept the cost low because we feel the program has such value and it's kept current because we also use it daily at my dealership. Cancel your subscription to the other system and you will improve your profits immediately.


 
 
What if you have Admin controls on your PC's?

Many dealers are worried about downloading a computer virus. There are several ways to help prevent this and one of them is have Admin controls placed on each stand alone PC terminal. We recognized with that security downloading the Fixed-ops program or getting the updates would be a problem. Our program is now web based the exposure to your PC's is limited. If you choose the Smart Client version a small program needs to be installed by the Admin. When you click on the icon, you see a brief screen showing the routine is loading and you are on the net for all you needs.

With the full yearly subscription you can also use the Online Version, without loading the small program. Using the web based program protects the computers since no information is actually downloaded. The newest version is identical to the PC version and available to any registered dealer from any terminal with internet access.

 
 
What else do I get with the yearly subscription?

Besides the great program and all the updates, you can ask me "real world" questions. Many times I get calls from dealers about some warranty repair coding that they may not want to ask the Help Line.

I have the experience and knowledge to offer some suggestions that have been proven in the actual claim submission world. I don't know everything and won't offer advice that is contrary to the Toyota Warranty Policy, but there is more that is not in the book than you think. I am but a phone call away for those who subscribe to the Warranty Coding Program.

 
 
How do I register for the Program?

The current version is accessed from our web site. If you use the Online version we suggest making it a favorite then placing a shortcut on the desktop for faster access. If you install the Smart Client version it will open an run right after the install is completed. When the program is open on your screen you can go the Help Tab and find Print Registration Form, or access it from the home page. This will give you two options: you can pay with a credit card on a secure site. You can also print the registration and mail a check, this is the most popular method.


 
 
Can I install the program on the TIS machine?

Yes you can install it on the TIS machine. We have it in place as do many other dealers. Most of you now have the newer TIS machines with Windows XP and the program works great. The older machines were Windows 98 systems. Since the newest online version is identical to the installed version we have made it easier to use from the shop.

 
 
Who are the people behind the program and web site?

I was a service manager with a Toyota dealer. I have been doing this for over 30 years the last 16 with Toyota. I've been a Master Level Service Manager since 98, achieved Service Excellence 8 times, Presidents Award 7 times. The information contained is right out the UFRM books from 1996 to the most current information available. Since I have used Toyota's Warranty System for years and I have added some "tips" to assist the less experienced users. The information stays current because we use it every day, just like the hundreds of other Toyota dealers.


 
 
What does Toyota think about the site?

Toyota is just starting to recommend this program and believes it is easy to use and a beneficial tool for all sections of the service department. My hope is that this will be incorporated into Dealer Daily and the new CPS, improving the current version being offered by Toyota. They can offer this program to dealers, so that in their effort to make all information paperless allow this program to be the UFRM you all use. The information can change daily, if needed, or new models be added without paper in real time. At this time I know of many Toyota District Service managers and S.E.T. is telling their dealers about the program, they say it is well written and are suggesting they try it.

We really hope that Toyota will decide to embrace my concept then each dealer may still need one set of books for reference (for the diehard paper people) but this program, with Toyota's help, would be the main source for warranty repair coding at all Toyota dealers. 2/07

 
 
How to get a copy of the Warranty Coding Program?

You can also download it from the site. Click here to start the experience


 
 
Who is using the Program now?

The list of Toyota dealers grows daily. Here is a list of some of the Toyota Dealers who are using the Warranty Time Guide program and have put their UFRM books away. The dealers range from the smaller to some of the largest service departments in the country.
This program and web site has helped them be more profitable and productive, it can also help your department.

 
 
How to stay current with the changes?

You are current every time you use the program. Since it's web based it's current to that day and even changes throughout the day if needed.


 
 
 
Contact Fixed-Ops
Warranty Time Guide Information
Please let me know if you have any questions or concerns.
Tel. (800) 596-7507 or 410-924-1356
Email admin@fixed-ops.com